Requiring employees to smile at customers may backfire because US researchers say fake smiling worsens mood and affects productivity。
Brent Scott,runescape gold assistant professor of management at Michigan State University, and former MSU doctoral student Christopher Barnes, studied a group of city bus drivers during a two-week period
. They examined the effects of fake smiling and deep acting, or cultivating positive emotions by recalling pleasant memories。
"Employers mayrs gold think that simply getting their employees to smile is good for the organization, but that's not necessarily the case," Scott says in a statement. "Smiling for the sake of smiling can lead to emotional exhaustion and withdrawal, and that's bad for the organization."
The researchers found the findings were stronger for the female bus drivers。runescape money
"Women were harmed more by surface acting
, meaning their mood worsened even more than the men and they withdrew more from work," Scott says. "But they were helped more by deep acting, meaning their mood improved more and they withdrew less."
Deep acting may help improve mood in the short-term, but Scott says it has been suggested that if people do this over a long period they start to feel inauthentic。 runescape items The findings are published in the Academy of Management Journal。
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